JP
Johan P
1 reviews | Active since Oct 2010
05 Aug 2020, 11:54
Unresponsive Company
Like so many others here I'm also struggling to get my international shipment delivered. It's already beyond the due by date, yet the call centre never answers and email via the web form never responds. International twitter account also advises they can't do anything, please try the phone again.
Why is it always necessary to complain in a public forum in order to get the most basic level of service?
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Replies (2)
Fedex Express's replyOfficial
05 Aug 2020, 14:19Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply05 Aug 2020, 14:19
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
JP
Johan P's updateReviewer Update
06 Aug 2020, 13:01Melanie, I'm still waiting for anybody from any FedEx team to contact me.
I see the status of the shipment just got updated for the first time since being ready for clearance with the message that it needs the importer id. Note that I wasn't contacted about this, I've just been checking for status updates daily.
Said ID was provided at time of shipping as part of the shipment. Someone from Fedex also called me last week to get the ID and promised to send the clearance figures even before the shipment landed. So if I have already given you the information, how is it still not available? And if nobody answers the phone lines or email, how are we supposed to provide it?
I'll reserve comment on the quality of your shipping ability until I receive the package, but on communication alone if I could rate your company less than 1 star I would. If being stuck at customs attracts more fees for storage, are you going to pay them?
I see the status of the shipment just got updated for the first time since being ready for clearance with the message that it needs the importer id. Note that I wasn't contacted about this, I've just been checking for status updates daily.
Said ID was provided at time of shipping as part of the shipment. Someone from Fedex also called me last week to get the ID and promised to send the clearance figures even before the shipment landed. So if I have already given you the information, how is it still not available? And if nobody answers the phone lines or email, how are we supposed to provide it?
I'll reserve comment on the quality of your shipping ability until I receive the package, but on communication alone if I could rate your company less than 1 star I would. If being stuck at customs attracts more fees for storage, are you going to pay them?
JP
Johan P's update06 Aug 2020, 13:01
Reviewer Update
Melanie, I'm still waiting for anybody from any FedEx team to contact me.
I see the status of the shipment just got updated for the first time since being ready for clearance with the message that it needs the importer id. Note that I wasn't contacted about this, I've just been checking for status updates daily.
Said ID was provided at time of shipping as part of the shipment. Someone from Fedex also called me last week to get the ID and promised to send the clearance figures even before the shipment landed. So if I have already given you the information, how is it still not available? And if nobody answers the phone lines or email, how are we supposed to provide it?
I'll reserve comment on the quality of your shipping ability until I receive the package, but on communication alone if I could rate your company less than 1 star I would. If being stuck at customs attracts more fees for storage, are you going to pay them?
I see the status of the shipment just got updated for the first time since being ready for clearance with the message that it needs the importer id. Note that I wasn't contacted about this, I've just been checking for status updates daily.
Said ID was provided at time of shipping as part of the shipment. Someone from Fedex also called me last week to get the ID and promised to send the clearance figures even before the shipment landed. So if I have already given you the information, how is it still not available? And if nobody answers the phone lines or email, how are we supposed to provide it?
I'll reserve comment on the quality of your shipping ability until I receive the package, but on communication alone if I could rate your company less than 1 star I would. If being stuck at customs attracts more fees for storage, are you going to pay them?