Unreliable for a courier company

<p>I have requested FedEx to deliver a tender for me and they made me pay more money for a special run but still the tender did not arrive at the destination on an agreed time. I have requested for a refund and I was promised to receive it in seven days, it's day nine since I was promised the refund. I wrote an email to Merle Croy-Antha on day eight to find out about progress she never responded. I called on day nine and she received the message from a colleague that the only time she checked the progress. She told me the refund request was declined and her supervisor has submitted again. I would really appreciate to receive my refund promptly as the service was not received at all. I have already missed a R 15 000 000.00 opportunity because of this company. I would be grateful to get my R 1 500.00 back. </p> <p> </p> <p>Regards </p>