JS
Jacques S

1 reviews | Active since Nov 2016

07 Dec 2016, 13:21

"unQuotable" - Slow-moving

<p>As a first time customer, I was seriously not impressed how difficult it is to get a international quote. It took over 24 hours to get a quote and then on receipt of the quote it was not for an "express" service, but a week service - Not too sure why there is an "express" in the company name.</p> <p> </p> <p>Not impressed at the lethargic responses. In today's world of technology I thought TNT we be pretty awesome based on reviews we have read.</p> <p> </p> <p>3 other international carriers rep**** within 30-45 minutes for quotes, so we made of one of them.</p>

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Replies (1)
Fedex Express
Fedex Express's reply07 Dec 2016, 15:58
Official

Dear Jacques

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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Best regards,