cC
conrad C
1 reviews | Active since Aug 2011
04 Feb 2019, 13:06
Unprofessional Service
My Bank manager in Durban sent urgently required doc's on Fri and Instructed fedex to deliver on Mon 4 Feb in the morning to Somerset west ( Cape Town) As did not recieve by 1045am, I called customer service and was advised that the delivery should have occured at 1030am. Agent tried to call the driver several times - no answer. The agent advised that she would call me back- never did. I called again at 1215pm and was advised by another agent that delivery would occur by 1pm. Its past 1pm and still no deliver. Highly unprofessional service operating under a reputable brands name. Ref: ********** 23
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
04 Feb 2019, 14:07Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply04 Feb 2019, 14:07
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
cC
conrad C's updateReviewer Update
14 Feb 2019, 08:05Recieved a phone call from Fedex Jnb. Was assured that the voice records would be reviewed. No further feedback as to why my package was not delivered at the scheduled time or why the driver was not contactable on his cell phone. Pse email a response to **********
cC
conrad C's update14 Feb 2019, 08:05
Reviewer Update
Recieved a phone call from Fedex Jnb. Was assured that the voice records would be reviewed. No further feedback as to why my package was not delivered at the scheduled time or why the driver was not contactable on his cell phone. Pse email a response to **********