Unprofessional and unreliable

Gregory Ngoma was of no help!

I am writing to formally raise a concern regarding the repeated failed delivery attempts of my package containing essential study materials.

Despite receiving multiple notifications stating that delivery attempts were made, no actual delivery has taken place. I have been at home throughout, with my front door open, specifically waiting for this parcel and for a call from the driver.

Today alone, I contacted your call centre three times: • On my first call, I was unfortunately disconnected by Destiny. • On my second call, Mercia kindly assisted by sending my contact details to the driver with a request to call prior to delivery. • On my third call, after receiving yet another “missed delivery” notification, Linda informed me that the driver could not wait due to the area being classified as a red zone.

However, the driver neither arrived nor contacted me, despite my availability and explicit request to coordinate delivery.

This package contains critical study material for an exam I am scheduled to write on the 14th. I have taken leave specifically to prepare, and these delays are directly impacting my ability to do so.

While I understand the challenges associated with red zone areas, I made a proactive effort to ensure a smooth and quick delivery by requesting a call beforehand. Unfortunately, this was not actioned.

I also find it unreasonable to be advised to collect the parcel from the airport, especially when delivery services were already paid for by MANCOSA.

I urgently request that this matter be resolved and that my package is delivered no later than tomorrow. I would appreciate confirmation of the delivery plan and assurance that proper communication will take place.

I trust this will be handled with the urgency it requires.