1 reviews | Active since Jul 2019
Unprofessional and Silent During a Hijacked Delivery
I am extremely disappointed with FedEx South Africa. My parcel was scheduled for delivery on 29 August 2025, but it never arrived. After making several calls, I was shocked to find out that the delivery vehicle had been hijacked. To make matters worse, I never received any courtesy communication from FedEx about this serious incident.
I’ve been ignored via email, my queries go unanswered and no one has taken accountability or offered a way forward. For a global company of FedEx’s size, this level of unprofessionalism is unacceptable. Customers deserve transparency, proactive communication and resolution when things go wrong, not silence.
If this is how FedEx handles clients and their valuable shipments, I honestly cannot recommend their services.
Best regards,Resolution Desk
Best regards,Resolution Desk
I got assistance from Leigh Taylor. She was kind and extremely patient with me. Her customer service is extremely exceptional.
She was able to help me recover the parcel and ensured it got delivered. I’m grateful for her support. You need more people like her in your team.
I got assistance from Leigh Taylor. She was kind and extremely patient with me. Her customer service is extremely exceptional.
She was able to help me recover the parcel and ensured it got delivered. I’m grateful for her support. You need more people like her in your team.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk