******** Clearance Admin Charges

Dear Fedex,

After having bought goods from the US I was surprised to receive an invoice from you for VAT and clearance administration charges.

After having consulted my lawyer have been advised It’s ******** to arbitrarily add fees without giving the customer any notice. I refuse to be held liable for the clearance admin charge since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges. At no point in the transaction and subsequent delivery was any contract for a clearance administration charge made between Fedex and myself.

I understand that the supplier stated on their website that they are not responsible for custom brokerage fees but I was not made party to the agreement between the supplying company in the US and Fedex, thus entered into no contracts for any explicit charges with Fedex. I paid the supplier for delivery in good faith and no agreement between Fedex and myself exists.

If you wanted to pursue further charges for delivery or administration or the terms upon which goods are shipped, It‘s only fair that you take it up with the organisation that hired you.

Therefore kindly reimburse the R150 I coerced into paying by one of your ROD agents threatening to send my parcel back to sender only to discover that the parcel hasn’t even left the States yet.

Please let me know when this has been done, failing which I will have to take this up further with my Lawyer on the basis of principle and I will lodge a complaint with the Ombudsman. I also feel obligated to alert any unsuspecting potential clients you might have on all my social media platforms.

Regards,

Nandy Mlomo