DS
Darren S

1 reviews | Active since Feb 2016

07 Apr 2016, 16:58

******** Admin fee after full payment

I ordered a parcel from china which was shipped to me, and delivered 27 July 2015.<br> <br> When the parcel was delivered i asked if there was any vat/duty I have to pay, an i was told \No there is nothing\".<br> <br> 29-JANUARY, 6 months after i received the parcel, i got an email that I owe TNT R590.<br> <br> On the SARS invoice the vat and duties amount is R157, and another \"AF1\" of R433 which I later found out is an admin fee. <br> <br> You can not just charge someone an admin fee 6 months later for a service that has already been paid for in full, and the service delivered. Otherwise i could just go to any of my clients and say, \"you owe me\", as mush as i want.<br> <br> I have no issue paying the R157 for SARS, but i did not appoint TNT express as my agent, nor do i have a contract with them, therefore, I do not owe them anything.<br> <br> I repeatedly phoned the number on the invoice, but every time i get nowhere, and \"someone will phone me back\". I do not have the time to waste on phoning them over and over but still get nowhere.<br> <br> I am now paying the SARS R157 to the account provided, but will not pay the admin fee.<br> <br> If they are going to try and blacklist me, I WILL take legal action against them.<br> <br> "

0
Replies (2)
Fedex Express
Fedex Express's reply08 Apr 2016, 09:44
Official
Hello Slikster,

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

DS
Darren S's update29 Jun 2016, 10:14
Reviewer Update

After posting this, I recieved a email "response" form Lebohang Table

"Hi i am trying to contact you regarding your hello peter complaint". -and thats all

I responded mutiple times to the email, but got no responses at all. Nothing from ANY of the other people I was told to contact.

This week I was phoned by Corporate Credit, and told I have been handed over for debt colection and need to pay them R700.