Unhappy again

I am getting a bit upset once again with fedex ,I have asked for an invoice to pay for customs fees and blatantly ignored -in the portal it says the parcel is atvthe depot because collection of payment could not be made ,how ? Nobody sent me any invoice infact nobody contacted me

This parcel will now have another day’s delay because of this - I will ask again please send me my invoice and deliver my goods

Waybill :***