tK
tumi K
1 reviews | Active since Jun 2017
17 Jun 2025, 15:49
Unfair customs and unnecessary delays by fedex
I am very disappointed with FedEx Logistics in Cape Town. I paid R712 in customs fees on May 1st. Recently, I was informed that the wrong customs value was submitted to SARS, and now I’m being asked to pay an additional R1606.30 — bringing the total customs cost to R2318.30 for an order worth R3964.
I paid the R1606.30 because I need my package. Please note that this order is dated May 25th, and today is June 17th.
Can I please get my package? I’m tired of having to fight every day for it.
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Replies (3)tK
tumi K's updateReviewer Update
19 Jun 2025, 15:26Despite paying the additional customs amount, my package has still not been released. The order was placed on 25 May, and as of today, 19 June, I have yet to receive it. The ongoing delays have caused significant inconvenience, disrupted my plans, and raised serious concerns about the reliability and transparency of your service.At this stage, I am deeply frustrated and beginning to question whether my package still exists or if this is a case of continued mismanagement under the guise of customs issues.I am requesting immediate action to locate my parcel and ensure that it is delivered without any further delay. I also expect frequent and transparent updates until the package is in my possession.
tK
tumi K's update19 Jun 2025, 15:26
Reviewer Update
Despite paying the additional customs amount, my package has still not been released. The order was placed on 25 May, and as of today, 19 June, I have yet to receive it. The ongoing delays have caused significant inconvenience, disrupted my plans, and raised serious concerns about the reliability and transparency of your service.At this stage, I am deeply frustrated and beginning to question whether my package still exists or if this is a case of continued mismanagement under the guise of customs issues.I am requesting immediate action to locate my parcel and ensure that it is delivered without any further delay. I also expect frequent and transparent updates until the package is in my possession.
tK
tumi K's updateReviewer Update
19 Jun 2025, 17:00Despite paying the additional customs amount, my package has still not been delivered. The order was placed on 25 May, and as of today, 19 June, I have yet to receive it. The ongoing delays have caused significant inconvenience, disrupted my plans, and raised serious concerns about the reliability and transparency of your service.
At this stage, I am deeply frustrated and beginning to question whether my package still exists or if this is a case of continued mismanagement under the guise of customs issues.
I am requesting immediate action to locate my parcel and ensure that it is delivered without any further delay. I also expect frequent and transparent updates until the package is in my possession.
At this stage, I am deeply frustrated and beginning to question whether my package still exists or if this is a case of continued mismanagement under the guise of customs issues.
I am requesting immediate action to locate my parcel and ensure that it is delivered without any further delay. I also expect frequent and transparent updates until the package is in my possession.
tK
tumi K's update19 Jun 2025, 17:00
Reviewer Update
Despite paying the additional customs amount, my package has still not been delivered. The order was placed on 25 May, and as of today, 19 June, I have yet to receive it. The ongoing delays have caused significant inconvenience, disrupted my plans, and raised serious concerns about the reliability and transparency of your service.
At this stage, I am deeply frustrated and beginning to question whether my package still exists or if this is a case of continued mismanagement under the guise of customs issues.
I am requesting immediate action to locate my parcel and ensure that it is delivered without any further delay. I also expect frequent and transparent updates until the package is in my possession.
At this stage, I am deeply frustrated and beginning to question whether my package still exists or if this is a case of continued mismanagement under the guise of customs issues.
I am requesting immediate action to locate my parcel and ensure that it is delivered without any further delay. I also expect frequent and transparent updates until the package is in my possession.
tK
tumi K's updateReviewer Update
20 Jun 2025, 09:30Dear FedEx Team,Thank you for your response, but with all due respect, I find it completely unsatisfactory.You have not provided any real update or solution—only vague reassurances and a generic apology. I do not need more words. I need results. The fact that you're still “reviewing my query in detail” at this stage confirms that you do not know where my parcel is. That is deeply concerning and unacceptable.This order was placed on 25 May, customs were paid—including a second amount due to your internal error—and yet, on 20th June, I am still empty-handed. I demand a clear update on the physical location of my parcel, and I want a firm delivery date, not more delay.If my package is lost, I expect full reimbur*****t of the product value plus the total customs fees paid, without any complications or drawn-out processes.Please escalate this matter to someone who can take immediate action. I expect a real response within the next 24 hours.
tK
tumi K's update20 Jun 2025, 09:30
Reviewer Update
Dear FedEx Team,Thank you for your response, but with all due respect, I find it completely unsatisfactory.You have not provided any real update or solution—only vague reassurances and a generic apology. I do not need more words. I need results. The fact that you're still “reviewing my query in detail” at this stage confirms that you do not know where my parcel is. That is deeply concerning and unacceptable.This order was placed on 25 May, customs were paid—including a second amount due to your internal error—and yet, on 20th June, I am still empty-handed. I demand a clear update on the physical location of my parcel, and I want a firm delivery date, not more delay.If my package is lost, I expect full reimbur*****t of the product value plus the total customs fees paid, without any complications or drawn-out processes.Please escalate this matter to someone who can take immediate action. I expect a real response within the next 24 hours.