Unealia Adolph, FedEx and no Transparency.

Dear FedEx Team

Please may i have an indication of where my parcel is?

I have comp**** with you from asking me of all my personal information and yet to this day nothing has been sent. You notified me through your agent Unealia Adolph on 9 January that Customs stopped my shipment. I provided everything you needed even though Unealia was so rude in her emails. On 24 January i emailed again and i got no response. On 29 January Lucia your call center agent said FedEx will call me back. I called again on 1 February and your consultant Linda directed me to call TNT Express. She said she is escalating the issue to management only to be placed in a call center queue for a company called TNT Express. Last time i checked, i was calling FedEX?! You are either playing an avoidance game or something is largely wrong with your business process.

I called your offices again Julia assisted. However there was only so much Julia could do as there was talk of...i will call you back....i have escalated this....It did not make sense to me!! I was transferred to the manager Lee who listed to my plea from the day the debacle started. While i applaud her for taking me seriously, its people like Unealia Adolph who have really made me question your organisations processes, transparency and functions. (If she was so busy to assist me why then did she not have management support to ensure that her workload is balanced and manageable? ) Please see to it that my parcel is handled appropriately.