Undelivered Parcel from Fedex

Good day, Herewith my complaint: We have placed an order on the 16/04/2021 order number C101495 with Serakote in America. The amount of the order was $1877.04, as well $R185.46 (R2598.33) for priority shipment (2-3 working days). Above mentioned order was sent in two different parcels. The order (both parcels) has been uplifted on the 28/4/21 by FedEx, with waybill nr AWB: ***. We have only received the one parcel on the 3rd May 2021. We did not received the 2nd parcel. At first this 2nd parcel, which we didn’t receive was nowhere to be found. After several phone calls and e-mails to FedEx we managed to get hold of Banele. He confirmed that the parcel is on OR Tambo. Unfortunately forms must be filled in for the clearance of this parcel. According to Banele the clearance advisor, Riaaz, also working for FedEx is supposed to do the clearance, before it can be send to the customer. Up until now Riaaz did not respond to the e-mails sent by Banele or does not answer any telephone calls. Banele contacted the senior manager of Riaaz, but according to them Riaaz is not responding to his manager as well. We will really appreciate it if you can place an urge on FedEx with this complaint. This is not good quality customer services at all. We need this stock urgently as we cannot carry on with any business. We have also paid a lot of money that cannot be loosed AT ALL, and paid for priority shipping as well. Thank you in advance. Kind Regards Hendre Fick