KE
Kevin E
1 reviews | Active since Mar 2023
29 Dec 2023, 11:32
UNCOMMUNICATIVE
I have had a package that drew an exception TWO days ago and have been looking for a way to contact fedex via email to see what information they needed only to discover it is IMPOSSIBLE to contact an agent via email. The only option is to WAIT until an agent to contact you but because they are so slack that will take days. So now instead of the package being delivered before the weekend giving me plenty of time to test it and order several more if they are suitable while there is still an Xmas sale on the package will only arrive the following week.
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Replies (3)
Fedex Express's replyOfficial
29 Dec 2023, 11:45Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply29 Dec 2023, 11:45
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
KE
Kevin E's updateReviewer Update
29 Dec 2023, 13:02 Your claim doesn't ring true. The item was shipped from Hong Kong on the 20th and only reached South Africa on the 24th. Your customs agent has not been "diligently trying to obtain the necessary information" from me until this morning to which I provided the information required within two hours of you sending your request. Why would an agent try calling for clearance information anyway, that is what email is for. Why was and email only sent this morning?THE CUSTOMER IS ALWAYS WRONG EVEN WHEN THEY ARE RIGHT - seems to be the manifesto in this region - always blame the customer for you shortcomings. I will be asking the seller to use a different carrier if and when I purchase more items, the service is far better at UPS and DHL.
KE
Kevin E's update29 Dec 2023, 13:02
Reviewer Update
Your claim doesn't ring true. The item was shipped from Hong Kong on the 20th and only reached South Africa on the 24th. Your customs agent has not been "diligently trying to obtain the necessary information" from me until this morning to which I provided the information required within two hours of you sending your request. Why would an agent try calling for clearance information anyway, that is what email is for. Why was and email only sent this morning?THE CUSTOMER IS ALWAYS WRONG EVEN WHEN THEY ARE RIGHT - seems to be the manifesto in this region - always blame the customer for you shortcomings. I will be asking the seller to use a different carrier if and when I purchase more items, the service is far better at UPS and DHL.
Fedex Express's replyOfficial
29 Dec 2023, 13:11.
Fedex Express's reply29 Dec 2023, 13:11
Official
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