Unbelievable lack of service

I’m speechless at the bad service, lack of communication and incompetence that I’ve had from FedEx. I’ve had several consignments over the years and every time there’s an issue. We clearly advised FedEx that all documentation needed to clear the consignment was with the package no 1. The only person from FedEx whose actually helped us is Komola Naidu in customer service. Our emails to FedEx are copied to no less than 10 FedEx employees - 7 of them who just ignore the email and do not respond. The following staff members are aware of the issue and have done nothing to assist in resolving it. Patrick / Sharon / Sophie / Wayne / Donald / Ashmika / Brenda / Ralph / Aslem. Special mention needs to be made of Patrick Kwatshana. Had Mr Kwatshana read our emails and the documentation accompanying the parcel the consignment would have been cleared on Friday yet nearly 5 days later the consignment remains uncleared when he had all the information to clear it 5 days ago. To add insult to injury he reminds us that we’ll be charged storage fees for consignments not cleared in 5 days yet the only reason they haven’t been cleared is due to his failure to read emails and the documentation.

Please can someone in senior management get involved to resolve this issue urgently.