1 reviews | Active since Jul 2025
Unauthorised Detaining of Package
Dear FedEx South Africa Team,
I hope this message finds you well.
I am laving this review to formally lodge a complaint regarding the continued delay and lack of communication surrounding my FedEx shipment (Tracking No. ***), which has caused significant frustration and disruption to my business.
Background:
Order Number: #38299
Supplier: Brew Glitter® (USA)
Order Date: 22 June 2025
Estimated Delivery Date: 3 July 2025
Delivery Address: Rocket (Pty) Ltd, 23 Camdeboo Street, Mayberry Park, Alberton, South Africa
The Issue:
I have paid in full for the goods and all associated shipping, customs duties, and VAT directly to the supplier, Brew Glitter. A total of $1,485.45 (R27,443.91) was paid on 24 June 2025, which included:
Duty: R2,230.04
VAT: R3,432.81
Shipping: R2,376.76
Fees: R1,027.63
These costs are explicitly itemized on the supplier invoice and the supporting payment documents, which have been shared multiple times with your team and my supplier.
Despite this, on 8 July 2025, I received an additional invoice from FedEx requesting payment of R9,196.80 for duties and taxes. This demand contradicts the original transaction, causing the package to be unnecessarily held for nearly two weeks past the promised delivery date.
Communication Breakdown:
Over the past few days, I have sent several follow-up emails and included all relevant parties from both Brew Glitter and FedEx, including:
Christopher Barry
Senzeni Msimango
Azwidohwi Maake
Despite these efforts, I have received no clear resolution, nor has anyone contacted me directly to explain the situation or offer assistance. As of today, the package is still undelivered.
Request for Immediate Action:
Immediate release and delivery of my shipment.
A clear explanation of how this payment discrepancy occurred, despite proof of payment from the supplier.
Direct contact from a FedEx South Africa representative to clarify the issue and ensure it does not happen again.
This situation has caused significant operational setbacks, and I believe it stems from a breakdown in internal communication between FedEx International and the local team.
Please treat this matter as urgent.
I look forward to your prompt response and resolution.
Kind regards, Corné Nell 📧 *** 📞 +***8
Best regards,Resolution Desk
Best regards,Resolution Desk
We appreciate your patience throughout this process and apologise for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologise for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Thank you for resolving our recent issue. I'm pleased to see that, despite the challenges we experienced over the past few days, FedEx does indeed take customer service seriously.
I would like to extend a heartfelt thank you to Martha Molobela, who was an absolute pleasure to deal with. She was knowledgeable, efficient, and kept me informed from the moment she reached out this morning until the successful delivery of our shipment this afternoon. Her professionalism and proactive communication made all the difference, and we are sincerely grateful for her assistance. Five stars of excellence for her!
As a point of feedback, I’d like to kindly suggest that the team—particularly those involved in billing and ground operations—be reminded or trained on the DDP (Delivered Duty Paid) process. This would help ensure that the shipper is correctly billed for duties and taxes as intended, and prevent similar confusion or delays in the future for us or others.
Thank you once again for your support. Warm regards,
Corne’
Thank you for resolving our recent issue. I'm pleased to see that, despite the challenges we experienced over the past few days, FedEx does indeed take customer service seriously.
I would like to extend a heartfelt thank you to Martha Molobela, who was an absolute pleasure to deal with. She was knowledgeable, efficient, and kept me informed from the moment she reached out this morning until the successful delivery of our shipment this afternoon. Her professionalism and proactive communication made all the difference, and we are sincerely grateful for her assistance. Five stars of excellence for her!
As a point of feedback, I’d like to kindly suggest that the team—particularly those involved in billing and ground operations—be reminded or trained on the DDP (Delivered Duty Paid) process. This would help ensure that the shipper is correctly billed for duties and taxes as intended, and prevent similar confusion or delays in the future for us or others.
Thank you once again for your support. Warm regards,
Corne’