Unacceptable Service & Zero Feedback

My experience with FedEx has been extremely frustrating. I asked to log a dispute regarding our tariff charges two weeks ago. I received one acknowledgement from a “Dispute Management Agent,” but since then it has been complete silence.

I’ve emailed, submitted online forms, and followed every process requested. Yet no one has provided an update, taken ownership, or attempted to resolve the issue. It should not take this long to respond to a billing dispute.

FedEx needs to urgently address this lack of communication and customer support. If I could give a 0-star rating, I would. I’m still waiting, still ignored, and beyond frustrated.