Unacceptable service from fedex/*********** staff

My parcel has been stuck at customs since Monday, 7th January 2019. After numerous mails of trying to find out what the problem is for the hold up, I get no response from Fedex. On the 15th of January I get a mail from Koketso Modikoe that my parcel was randomly selected for further inspection and certain documents were needed. I immediately forwarded the the documents to Koketso Modikoe, with a question if the documents would suffice. No response, even the next day, while still trying to contact him, he does he not respond. On Friday I received a call from Venessa Vorster regarding another parcel of mine that I needed to pay for that has been pre-cleared. I also asked her to look into my other parcel that still hasn't moved yet and from the looks of it Koketso Modikoe does not even respond to her as well. With a follow up email to Ms Vorster, she told me that Koketse did send my documents to customs, but by the sound of it, only today on Friday, 18 January. and yet, he still does not respond to any of my emails.

This parcel was supposed to be delivered on the 9th of January 2019 and I'm still waiting as it has not moved since the 7th of January. the parcel is urgent since it was needed for a project and I had to reschedule everything. The service from fedex and mr Modikoe is unacceptable, this is a service that I paid for and they are *****ing me over.

I would like to thank Ms Vorster, as she was very help full to figure out what is going on with my parcel, even contacting Mr Modikoe herself. when I send her an email, she would respond with in a few minutes time, so thank you ms Vorster.