Unacceptable delay. Poor responsiveness. No follow up action. Completely despondent.

I have been expecting a package (a religious item) to be delivered by the 23rd of the October - an ETA provided by the supplier and Fedex, since being shipped from the United States earlier in October. Because I require it for this coming Sunday, the 5th of November, I have been communicating with Fedex for several times each day for a week. Since Wednesday, the 25th of October, I have been phoning the call centre, emailing Fedex South Africa (including the email addresses of two senior managers I have obtained) and I have received no explanation or guarantees. Link to the tracking details: https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber= ********** 60303&cntry_code=za