Unable to provide information due to rush

<p>I have returned a product to a company via their courier partner, FedEx/Supaswift. </p> <p> </p> <p>I was phoned on a Friday at 4 while doing shopping for a few things and notified that the driver was at my gate. Am I supposed to wait day and night for a driver to get to my house? I requested that they called me for collection (which I expected will happen prior to collection) on Monday, an hour before they are due to arrive - I just got back home where the driver, again, showed up at my door unannounced. I needed that hour to reflect on the details needed for the waybill and luckily I had already securely packaged my parcel.</p> <p> </p> <p>I needed to provide details on the waybill, and the driver was apparently in such a rush that I didn't have time to tick the proper boxes; or provide the details needed for a valid return for the company I was sending the parcel to. </p> <p> </p> <p>On a side note; the consultant who phoned me on Friday and was supposed to phone on Monday was quite friendly and polite. Therefore I won't be giving this company a one star review. </p>