JC
Jacques C

1 reviews | Active since Aug 2015

21 May 2024, 13:43

*****ulent shipments allowed on Fedex account

So, I booked a collection in South Africa to be delivered to Canada. Shipment arrived timeously and in good order.

A couple days later I am notified about 3 other packages shipped with my account. THESE SHIPMENTS WERE NOT REQUESTED BY ME.

I disputed the shipments, and only 1 was corrected. Even after several complaints and requests, Fedex does not resolve the dispute. Still reflecting in dispute on my account, yet their finance department still sends me mails to pay.

Fedex, have a look at the shipment paperwork. All shipped apparently by the same'ish person from a similar address. The name is altered on each shipment and the address is also altered.

There is definitely ***** on this account. Anyone can book a collection if they have my account number. that is the only information that is correct on the shipment.

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Replies (1)
Fedex Express
Fedex Express's reply21 May 2024, 13:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk