****ty ****ty ****ty

I am HIGHLY FURIOUS. 0 stars actually. My trophy came SHATTERED. Negligence from Fedex. During customs release a lady called me with a ****ty attitude asking me for my ID and importers code and when I said I'd have to ask to company for the importers code she spoke to me like I'm a child, "I ASKED YOU FOR YOUR SOUTH AFRICAN ID NUMBER" to which I responded, "DID YOU NOT ALSO ASK ME FOR AN IMPORTERS CODE?" and she put the phone down on me and proceeded to email me thereafter. I got an invoice before my parcel arrived which I sent through to the company for payment. My parcel came and I didn't pay the invoice so to my knowledge the invoice was maybe in error? Then I received an email saying that I have no paid my invoice so I called in and the lady said it was my fault I needed to pay the invoice and there was an error on the system that sent my parcel out before payment, now I need to pay for MY BROKEN ASS TROPHY in 3 damn days. Pathetic. I tell her that it's not the customers fault you sent the parcel before payment???? She proceeded to tell me it was my fault and I should have settled it. The company I received the parcel from takes a while to process finances and Fedex wants me to settle in 3 days. If you don't see how upset I am from the start of this process which was supposed to be exciting and smooth turned into a ****ty nightmare.