TWO WEEKS WAIT, WITH NO EXPLANATION AS TO THE HOLD UP

<p>I cannot begin to express my frustration with this company that I have always, and I mean ALWAYS have had a very good relationship with.</p> <p>I had ordered some goods from China a few weeks back. They were due for delivery on a Friday, two weeks ago. I received my invoice and ensured that I paid for duties promptly, so as to receive the goods in time. </p> <p> </p> <p>On that Friday I get a call that the truck with the parcel was hijacked and goods were ******. As much as I was annoyed that this had to happen, I understood SA is a crime-riddden place. They promised to send a case number (had to wait 3 days for a CASE NUMBER, I was the one doing all the calling, mind you). </p> <p>Eventually, I got the case number and sent it to the shipper. Shipper resends goods (goods were meant to be delivered this Monday). </p> <p>I spent the whole day on Monday at home, waiting for the parcel. I then get an invoice for a parcel on the 19th for parcel ********** 17324, which was not the parcel I was anticipating. </p> <p>I rep**** indicating I knew nothing about such a parcel, and the invoice was billed to a namesake, but different surnames. I received a call from the lady who had sent the email, and I believed we reached an understanding (I explained that I was expecting a parcel but that was not it).</p> <p>The parcel then showed that it is in Durban (you can imagine my excitement) but no delivery was indicated or estimated. </p> <p>I then emailed and called Fedex, the lady on the phone advised that there was a payment outstanding, and for delivery to be made, that payment had to be received. </p> <p>I explained that I had paid for the parcel which they had lost, firstly, and secondly, I had not received an invoice for this parcel. </p> <p>She took down the details of both the parcel I was expecting including the details of the parcel that was lost. </p> <p>Today, I am still WAITING for the parcel, with no one getting back to me wrt when I will be getting it. No one is explaining why its being held, this is so frustrating. </p> <p> </p>