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MF
Michele F

1 reviews | Active since Dec 2019

22 Dec 2020, 10:38

TRACKING NUMBER ***

We are utterly disappointed and shocked at the level of customer service received from Fedex. Our perishable product has still not be cleared after numerous attempts to get feedback. Apparently "documents cannot be printed for submission" seems to be the reason there is a delay. We have immense difficulty in getting any person to contact us or advise us with regards to what is still outstanding and how we can assist with whatever requirement they have. This morning I spoke to Mathabela at customer services, who referred me to a Patrick Kwatshane, whose email seems to be out of order. We sincerely and urgently require some kind of feedback. This is absolutely unacceptable.

0
Replies (3)
Fedex Express
Fedex Express's reply22 Dec 2020, 10:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie

Best regards,

MF
Michele F's update23 Dec 2020, 12:01
Reviewer Update
I have now sent Brenda three emails requesting an acknowledgement of receipt and to kindly and urgently please respond. We need to know what and where the delay is. Is it so difficult to actually receive an acknowledgement of receipt and to confirm in writing what the issue is??? I have spoken to Brenda who have not yet responded with detail regarding the outstanding issues? I missed a call from Ayiesha (Cape Town) yesterday afternoon, and all attempts to connect with her again, was to no avail. I have mentioned this to Brenda earlier who advised that she will get the full details from Ayiesha. The only information given is that they were not in possession of the Import Permit? This however was attached and sent to John Makoatsane on the 10th of December already. We need an urgent response from Fedex.
Fedex Express
Fedex Express's reply11 Jun 2021, 14:03
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***

Best regards,