AG
Adele G
1 reviews | Active since Jun 2023
05 Sept 2023, 14:23
Too good to be true!
I was impressed with how fast our shipment from USA arrived in RSA. I received a notification that said our shipment was out for delivery today. An hour later, it is being delayed due to uncollected payment. This cannot be because we paid for it already! What happened from it being on the truck to it being DELAYED? I can't get hold of human and there are no numbers to call.....feeling irritated.
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Replies (3)
Fedex Express's replyOfficial
05 Sept 2023, 16:04Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order. RegardsSiya Malinga
Fedex Express's reply05 Sept 2023, 16:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order. RegardsSiya Malinga
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Adele G's updateReviewer Update
06 Sept 2023, 10:56It has been delivered now thank you. I should not need to revert to HelloPeter every time I need assistance with a package from FEDEX South Africa, but it is what it is. There needs to be a working number where you can get hold of a human/customer support.
AG
Adele G's update06 Sept 2023, 10:56
Reviewer Update
It has been delivered now thank you. I should not need to revert to HelloPeter every time I need assistance with a package from FEDEX South Africa, but it is what it is. There needs to be a working number where you can get hold of a human/customer support.
Fedex Express's replyOfficial
06 Sept 2023, 11:20Good day Adele.
Thank you for the review.
We are glad to know that your shipment has been successfully delivered. We do apologize for the delays and the inconveniences that this has caused. Please allow me the opportunity to be your first point of contact with FedEx going forward with the intentions to improve your customer experience.
Thank you for choosing FedEx.
Thank you for the review.
We are glad to know that your shipment has been successfully delivered. We do apologize for the delays and the inconveniences that this has caused. Please allow me the opportunity to be your first point of contact with FedEx going forward with the intentions to improve your customer experience.
Thank you for choosing FedEx.
Fedex Express's reply06 Sept 2023, 11:20
Official
Good day Adele.
Thank you for the review.
We are glad to know that your shipment has been successfully delivered. We do apologize for the delays and the inconveniences that this has caused. Please allow me the opportunity to be your first point of contact with FedEx going forward with the intentions to improve your customer experience.
Thank you for choosing FedEx.
Thank you for the review.
We are glad to know that your shipment has been successfully delivered. We do apologize for the delays and the inconveniences that this has caused. Please allow me the opportunity to be your first point of contact with FedEx going forward with the intentions to improve your customer experience.
Thank you for choosing FedEx.