Tomorrow will be a month we awaiting a shipment

Worst service yet... Tomorrow will be a month that we are awaiting goods which should takes about two weeks to receive. Had we know it would take this long, we would not have used Express to fast track the process.

Today alone, I have call TNT 13 times trying to get a hold of a manager, from this 3 times the call was answered by someone, the rest of the calls connected however, no one spoke. Yesterday, I gave up after 4 attempts to simply speak to someone. In saying this, it is extremely difficult to get a hold of the staff at TNT on mail and via phone, I sent one email 3 time over 3 days before getting a response on the 5th day.

We are awaiting a shipment that was approved by customs however, later we were requested to send the same documents that we sent the first time and now we being told that TNT is awaiting customs clearance instructions.

Seems like we going in circles... while time is passing!