TNT/FedEx Express Diabolically Shocking Service
I recently shipped equipment to the USA for repair. The shipment was collected by TNT on the 6th of January. Now, a month later, the shipment has still not reached its destination, and no-one seems to be able to find the shipment. The level of correspondence and client service has been absolutely shocking. I constantly have to contact TNT's offices to get updates and request feedback, which is not forthcoming.
And this is not the first time that TNT/FedEx Express has missed the mark on one of our shipments. It seems the merger of TNT and FedEx has given each company a scapegoat to justify their utterly poor service.
I would definitely not recommend them to any business.
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Fedex Express's replyOfficial
06 Feb 2023, 16:01Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply06 Feb 2023, 16:01
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome