TNT what a USELESS Courier Company

I bought goods recently and they were supposeed to be couriered by TNT Fedex. They arrived in South Africa on the 25th November 2020 and thats when now the run around started. TNT never cleared my goods until I called them and they told me I will have to provide a Waybill and a Commercial Invoice. I managed get the invoice from the company in China and still got the run around about the clearance of my goods and even escalated the issue to the Clearance Team Lead Tertia Botha who was also useless as she just forward my issue to some Tsholofelo lady who never even gave me feedback regarding my goods clearance. The only guy at TNT who was trying by all means for Me to receive my goods was Terry Thage the Customer Service Agent. At the end he also failed because the clearance team didn’t even support him on his tries. As it is I still haven’t received My goods and even Tertia the Team Leader does mot even answer my calls or respond to my emails.