TNT total lack of customer services.

Another company whom fail to take customer services as a priority. Whilst having major issues with 2 parcels from India, TNT fail to answer my questions via phone or email and allow my cargo to sit for 3 weeks with no urgency or care for the client (me) whom pays large sums of money for these deliveries. Staff fail to 'care' about the client and have little of what they are doing. This has happened repeated over the past 5 years of dealing with this company in South Africa.