JH
James H
1 reviews | Active since May 2013
02 Mar 2021, 21:29
TNT taking 4 weeks to send invoice for customs release.
We have been waiting 4 weeks for the product to be released from the TNT JHB office. We have sent everything that they have asked for and we have tried to contact them daily. Despite this we never get any progress and quite often only have someone pick up the phone and put it straight down again. I am receiving emails from my suppliers in Chain saying that TNT China has told them the goods will be destroyed if the are not collected but I cant even get TNT South Africa to send me an invoice to pay the customer clearance despite having sent everything they have asked for (multiple times). The time this has taken is ridiculous, not to mention the cost I have incurred doing so.
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
03 Mar 2021, 10:49Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply03 Mar 2021, 10:49
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
JH
James H's updateReviewer Update
24 Mar 2021, 20:32My stuff is still not released, I never received a call from a manager and no one ever answers the phone when I call.
Do TNT understand they impact that thier inefficiency is having on small business. Customs are a big enough challange without *********** shipping companies adding to the mix.
Do TNT understand they impact that thier inefficiency is having on small business. Customs are a big enough challange without *********** shipping companies adding to the mix.
JH
James H's update24 Mar 2021, 20:32
Reviewer Update
My stuff is still not released, I never received a call from a manager and no one ever answers the phone when I call.
Do TNT understand they impact that thier inefficiency is having on small business. Customs are a big enough challange without *********** shipping companies adding to the mix.
Do TNT understand they impact that thier inefficiency is having on small business. Customs are a big enough challange without *********** shipping companies adding to the mix.
Fedex Express's replyOfficial
25 Mar 2021, 09:24Dear James
Thanks for your mail Aaron Zulu stop clearance manager will call you shortly .
Kind regards
Wendisa Mgwebi
Thanks for your mail Aaron Zulu stop clearance manager will call you shortly .
Kind regards
Wendisa Mgwebi
Fedex Express's reply25 Mar 2021, 09:24
Official
Dear James
Thanks for your mail Aaron Zulu stop clearance manager will call you shortly .
Kind regards
Wendisa Mgwebi
Thanks for your mail Aaron Zulu stop clearance manager will call you shortly .
Kind regards
Wendisa Mgwebi