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Fathima B
1 reviews | Active since Dec 2017
28 May 2020, 10:31
TNT -Shockingly Bad Customer Service
Reference Waybill : ***. My package arrived in the country and was stopped by customs. Since 02/03/2020 I have been going back and forth to try and resolve this issue with TNT, i have all my correspondence and still this case has not been resolved. i understand that due the lockdown things are difficult but TNT is not answering their phones and i not replying to my numerous email. i have paid a lot of money for my stock that is just sitting there and no one wants to help me. Please can someone assist me with this issue. i don't mind paying a penalty but they cant just keep me stock from me , that is my hard earned money that i use for my small business. Please help me. FAthima Botha
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
29 May 2020, 16:05 Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply29 May 2020, 16:05
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
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Fathima B's updateReviewer Update
03 Jun 2020, 07:55Hi Wendisa
My supplier from china has contacted me to inform me that they have called you and explained that they are waiting for me to pay the customs. Please note that nobody has called me to confirm that i need to pay customs. please can you confirm this and get back to me asap
My supplier from china has contacted me to inform me that they have called you and explained that they are waiting for me to pay the customs. Please note that nobody has called me to confirm that i need to pay customs. please can you confirm this and get back to me asap
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Fathima B's update03 Jun 2020, 07:55
Reviewer Update
Hi Wendisa
My supplier from china has contacted me to inform me that they have called you and explained that they are waiting for me to pay the customs. Please note that nobody has called me to confirm that i need to pay customs. please can you confirm this and get back to me asap
My supplier from china has contacted me to inform me that they have called you and explained that they are waiting for me to pay the customs. Please note that nobody has called me to confirm that i need to pay customs. please can you confirm this and get back to me asap
FB
Fathima B's updateReviewer Update
04 Jun 2020, 15:13Hi Wendisa, i have trying to contact you and as usual TNT does not pick up their phones, please call me urgently
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Fathima B's update04 Jun 2020, 15:13
Reviewer Update
Hi Wendisa, i have trying to contact you and as usual TNT does not pick up their phones, please call me urgently