TNT poor service
Our parcel was collected 22 April with a stated transit time of 3 days. TNT Tracking Number: *** It was invoiced 30 April, paid 6 May. After following up frequently, via e-mail & telephonically (all the published phone numbers go unanswered) I was finally given this reply on Monday 1 June "Kindly note that shipment has been held at destination due to Covid-19 restrictions as we were only permitted to deliver essential goods only. As we are now on level 3 of the lock-down with more relaxed restrictions, shipment was released today for delivery tomorrow." This promise has not materialised & no further communication. Why was this collected, during Level 4, if it could not be delivered during Level 4? Why were we not advised weeks ago, following ongoing queries about ETA?
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi