lM
lebogang M

1 reviews | Active since Jul 2013

12 Dec 2016, 14:27

TNT POOR SERVICE

<p>I waiting for two months for my shipment to be released. Order number ********** 06. My shipment arrived in SA on the 2nd of October 2016. TNT told me it was stopped by customs. I received an invoice on the 19 of November 2016. A week after that I see my tracking Status changed from "Awaiting Cleareance" to " Relesase by Customs". I called and asked why the status has changed. Sithembiso Nkosi tells me its a computer error. I paid the etire amount mentioned on the invoice on the 1st of December 2016 (R1600). Before making a payment Nombumelelo Gaza told their company has paid for my order because I promised them to make a payment. Aftment making that pay Nkosinathi tells me I need to pay charges for storage wherelse I was already told the company had released my shipment on my behalf. I ADVICE ANYONE WHO BUYS THINGS FROM ABROAD TO ARRANGE WITH THEIR SELLERS NOT TO USE TNT FOR SHIPMENT. They do all the tricks to suck all the money out of you before the shipment is released....I'm so ****ed right now.....</p>

0
Replies (3)
Fedex Express
Fedex Express's reply12 Dec 2016, 15:04
Official

Dear Lebogang

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

Best regards,

Fedex Express
Fedex Express's reply12 Dec 2016, 15:04
Official

Dear Lebogang

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

Best regards,

lM
lebogang M's update23 Dec 2016, 10:37
Reviewer Update

Thank you very much. I received my parcel whithin 48 hours of bringing this matter to the attension of TNT management team as promised. Big thanks to TNT management team.