TNT Poor customer service

<p>When ur parcel is stuck at customs ..no one tells u.. I phoned and they said sorry you will get it tomorrow jus a customs delay, I phoned again the next day .. I get thru to switch board after 3 attempts and to be redirected to the clearing department is after another 10 attempt.. No one picks up!!! Eventually I got thru, been waiting for an email so I can submit my commercial invoice that's been another week.. Daily I'm calling. I'm Not getting thru sometimes they cut my call.. I even left my details with switch board still nothing ... My parcel arrived on the 27th ..today is the 4th I still hvnt got an email to submit to.. I understand customs has the stuff but TNT is my carrier they also need to play they part.</p>