TNT is the worst courier service EVER! A blood-sucking company with LAZY employees

<p>I have an incoming parcel from China (waybill number ********** 40). Over the weekend I track it and find that they made an 'attempt' to contact me for customs clearance on saturday. Seeing this, I immediately called their offices in JHB. Surprise surprise, no response. I literally call about 30 times and no answer. I call the DBN office, tell them my problem and they tell me their lines are down (JHB office) so I should try again in 4 hours. I resort to emailing my details via their contact page on their website. No response, no update on tracking system either. I call again and its finally answered and told the person dealing with my parcel is on lunch (insert laughter here). Fortunately, she (Andrea) calls me back. </p> <p>I give her all my details. I wait and wait, track online and it says Customs cleared (insert excitement here). I call and enquire as to when I would receive my parcel and they tell me the 14th (Wednesday) although the parcel was cleared at around 5pm on the 12th (Monday). I track it this afternoon, it has arrived in DBN but stopped awaiting payment of duties and taxes. </p> <p>So I check my emails, nothing (I am expecting an invoice as any normal person would). </p> <p>I call, and call, and call AND call until finally I am put through to the DBN office. I ask them to send the invoice (as you would even though the parcel is low-value) so that I can make payment before end of business so I can get my parcel tomorrow. Look, I know its low value. Its still MY parcel. I call again, ask for the amount payable and they tell me R676. LOL R676 for goods costing less than R700? Fine, this is South Africa. I ask for the invoice (I am used to these things) SAD 500 Bill of Entry or something. They offer to TELL me the account information over the phone, IMAGINE!</p> <p>It's almost 5pm, I still have no invoice. Which means that I clearly aint getting my parcel tomorrow. And as I search hellopeter.com for TNT, I am met with a sea of complaints. </p> <p>I am not holding my breath that anyone will contact me or even email an invoice. I might just have to forget about this parcel. </p>