SO
Sharleene O

1 reviews | Active since May 2018

07 Nov 2018, 12:09

TNT is *******

Over a month ago I paid for TNT to collect a parcel in Greece - a personal item that belongs to me. I paid for it. I have still not received it. Today I get a mail that I must now pay import duties and admin fees to get the parcel. So I must pay MORE. This was not clear when I initially paid. I have never had this issue before when using other courier services. I must pay more than the worth of the parcel - and was told "they will take it further" if I don't pay.

0
Replies (3)
Fedex Express
Fedex Express's reply07 Nov 2018, 12:28
Official
 Dear Valued Customer 

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team. 

Customer Service
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SO
Sharleene O's update07 Nov 2018, 12:29
Reviewer Update
********** 82
Fedex Express
Fedex Express's reply07 Nov 2018, 13:16
Official
  Dear Valued Customer 

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Thank you for taking my call

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Customer Service
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