TNT Expresss bad for business especially when you have a deadline

TnT express worldwide SA has presented itself to be the world class company but to date with all the transactions that we have with you (TnT) we always hit a brick wall. What I have noted to date is that business is good and TnT personnel is chasing number. In the chase, TnT personnel always ignores the good values of running a business. In my books, I would not even rate them a 1 because it does not seem like the company has a customer satisfaction office.

The staff always treat you with an attitude which proves why every time one needs to conduct business there is always a new pair of hands. I really wonder what happens to all this personnel on a month to month basis. Probably they quit because they themselves are frustrated or even better, laid off perhaps. This I have seen in most organisations where employees are give a big task of dealing with Mega business requests but not given the foundation of working through such responsibility. I have tried my best to work with what has been presented to me and all the time my Company is the victim of bad service. TnT what do you have to say for yourself?