TNT Express TOTAL DISSAPOINTMENT

Worst company I have ever dealt with! Weak service (if any at all) and no urge or ambition to create customer satisfaction. I first made contact with TNT 146 Serenade Road, Rustivia, Elandsfontein, Johannesburg at 9:27am on 28 March 2018. Whereas I had a bad experience regarding reception who was blatantly rude and had told me to "wait while she gets her damn headset on" before I speak. I spoke to the manager regarding reception being the first impression any potential client gets... which he responded with "I'll talk to her". I then spoke to sales consultant named Gerhard Booysen. He answered all my questions and had me rest assured we will be able to airfright my items ASAP. I waited a few minutes for him to send me an invoice. After which I made full payment the next morning. Then... NO SERVICE whatsoever!!!! I had to phone him cinstantly to enquire about documents that he needed from us. 2 days went by where he sent me the wrong info regarding what he had needed from us. Then we struggled with HS codes. Which he also provided late afternoon. Which delayed the process with another day. Thursday he neglected to tell us he will leave for holiday until Tuesday. He never booked our shipment or gave a reference code and didnt try to contact us regarding why this was not possible. Tuesday I spoke to his Manager. Nadia. She assured me all will be sorted ASAP. We are now in our third week.. I have been in constant contact with them. Them not trying to communicate or provide feedback. It seems that if the sale is made the client service stops. This is the most disgracefull company I have ever worked with. Many state institutions included! One should think the amount of money you spend here is worth a bit of consideration for the quality of service you should receive. Disgusted!