TNT Express South Africa-complete incompetence to handle clearing

TNT completely *********** of clearing for incoming goods. Mr. Sithembiso Nkosi initiated a clearing procedure which is completely inappropriate for this consignment as it does not require NRCS approval. It is a simple consignment of spare parts. All information which goods require NRCS LOA are freely available on the NRCS web site. Mr. Nkosi has not idea or knowledge about this and therefore can not provide a reasonable explanation to customs. This is not the first time we had problems with TNT Express and we advise not to use them under any circumstances. We employ a professional clearing agent and forwarder and even their advice is ignored by Mr Nkosi.Due to known ***** and *******ion case our shipping agent requires a LOA to handle and clear our consignments. TNT does not have this authority from us but they still initiated a process which may result in the loss of our consignment. TNT's action impact our service delivery to our clients, not only our business operations.