TNT Express is mess

This has truly been a nightmare of sorts. I have used other courier services, never have i seen anything like this.

My Shipment got custom clearance on the 9th of September, I immediately requested an invoice, which took forever and had to ask a few times eventually after emails and phone calls of requesting an invoice i got one on the 15th September, processed payment same day, and emailed POP as requested. I asked about delivery nothing to date, even went to their Maitland warehouse -apparently they moved out but have not updated their address on their website.

Then on the track & tracing its listed that my shipment was partially received, this was logged on the 11th September - I asked what this meant and when it will be resolved, still no answer

today is the 17th the TnT team has stopped answering my emails and now the order number does not even exist on their track & trace tool.

I asked for help from their parent company Fedex, they didn't even acknowledge my email.

This has been extremely frustrating for a small business like ours... literally our client (only paying client we have) thinks i never actually ordered anything and that we are ***** stars... This has been a nightmare