TNT EXPRESS IS A DISGRACE

My parcel has been stuck at TNT warehouse for TWO WEEKS!!! I have phoned 5 times and each time I get different person. They dont even bother to phone me back. I have given them my email 5 times so that they can send an invoice to me (I dont know why as it is a NCV parcel). I have paid R5600.00 shipping costs to TNT to bring this parcel to SA. This service is disgusting. NOW this afternoon NOT ONE OF THEIR NUMBERS CONNECT THROUGH. Telkom computer informs me the customer service number is unreachable and the other one no longer exists. I AM LIVID> I WILL NEVER USE THEM AGAIN EVER!!!!! This is disgusting service.