TH
Tony H
1 reviews | Active since Jan 2013
05 Nov 2021, 16:57
TNT Express disgusting customer service
TNT Express (Fedex) managed to lose the commercial invoice resulting in unnecessary and excessive delays at customs, they also falsely updated the courier status claiming to have contacted me and provided the import tax amount, this never happened so represents a company that allow staff to blatantly lie. Out of frustration in being unable to reach anyone at the local offices I eventually (after 4 days of trying to reach someone locally) resorted to calling their UK offices, at least they answered their phone, but, the only thing they could do was submit the query to the same *********** staff in SA (the ones who lost paperwork and **** about making contact).
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Fedex Express's replyOfficial
06 Nov 2021, 17:40Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Fedex Express's reply06 Nov 2021, 17:40
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
TH
Tony H's updateReviewer Update
22 Nov 2021, 09:51Almost 3 weeks and the poor service continues, no contact from a manager to discuss the shocking service, a service was paid for but not received, and, there is no urgency in trying to resolve the case...
TH
Tony H's update22 Nov 2021, 09:51
Reviewer Update
Almost 3 weeks and the poor service continues, no contact from a manager to discuss the shocking service, a service was paid for but not received, and, there is no urgency in trying to resolve the case...