TnT express cannot deliver their service

I would not recommend using this service as our company have tried to send a package from France to us containing food items and our package was sent on the 9th of nov. We are now on the 23rd and each day the site is updated with a new date but no change in status. You try to call and you cant get through to anyone who can actually help you. Their service is terrible and it appears they cannot transport items efficiently, the intended delivery date was meant to be the 15th at most but we cant even get updates on anything because no one can tell us what is actually going on. If i could give this company zero stars i would. No professionalism or service delivery.