AM
Aaqila M
1 reviews | Active since Mar 2018
18 Dec 2019, 15:21
TNT Express AVOID AT ALL COSTS - PATHETIC SERVICE
TNT Is a nightmare to deal with. I have been trying to get a hold of ANY customs clearance rep to clear a shipment and they can't even bother to answer the phone. I have called over 20 times, the call just rings continuously with no answer or is switched off. The lady assigned to my case Sibongile Vilakazi has not bothered to respond to my emails, I escalated this to her manager Tertia Botha who also has not helped in any way. I use DHL all the time and never have a problem with them. My Parcel was menat to be dleievered on 17 December, but no one from TNT will answer the calls and they won even bother to update the tracking. We are closing for the end of the year and I uregntly need my shipment before then. Absolutely shocking service. Never again will I use them. Avoid at all costs!
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Replies (4)0
Replies (4)
Fedex Express's replyOfficial
18 Dec 2019, 16:14 Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Fedex Express's reply18 Dec 2019, 16:14
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
AM
Aaqila M's updateReviewer Update
20 Dec 2019, 12:39Hi Tammy,
I was assured by Tertia Botha that the shipment was on a same day delivery service and would be delivered by Thursday 19 December 2019. If not, it would be delivered by no later than 9am on Friday 20 December 2019. According to tracking it shows as "delivering" however when I called the Durban depot, they said the shipment is still in Johannesburg. I have tried calling Tertia repeatedly, and again the phone line only rings and there is no answer. I have sent multiple emails to which there is no reply. Today is my last day in office as I am travelling overseas and I needed this shipment delivered before my departure. It is ridiculous that I have to keep posting on hello peter in order to get a response from you. Please call me urgently.
I was assured by Tertia Botha that the shipment was on a same day delivery service and would be delivered by Thursday 19 December 2019. If not, it would be delivered by no later than 9am on Friday 20 December 2019. According to tracking it shows as "delivering" however when I called the Durban depot, they said the shipment is still in Johannesburg. I have tried calling Tertia repeatedly, and again the phone line only rings and there is no answer. I have sent multiple emails to which there is no reply. Today is my last day in office as I am travelling overseas and I needed this shipment delivered before my departure. It is ridiculous that I have to keep posting on hello peter in order to get a response from you. Please call me urgently.
AM
Aaqila M's update20 Dec 2019, 12:39
Reviewer Update
Hi Tammy,
I was assured by Tertia Botha that the shipment was on a same day delivery service and would be delivered by Thursday 19 December 2019. If not, it would be delivered by no later than 9am on Friday 20 December 2019. According to tracking it shows as "delivering" however when I called the Durban depot, they said the shipment is still in Johannesburg. I have tried calling Tertia repeatedly, and again the phone line only rings and there is no answer. I have sent multiple emails to which there is no reply. Today is my last day in office as I am travelling overseas and I needed this shipment delivered before my departure. It is ridiculous that I have to keep posting on hello peter in order to get a response from you. Please call me urgently.
I was assured by Tertia Botha that the shipment was on a same day delivery service and would be delivered by Thursday 19 December 2019. If not, it would be delivered by no later than 9am on Friday 20 December 2019. According to tracking it shows as "delivering" however when I called the Durban depot, they said the shipment is still in Johannesburg. I have tried calling Tertia repeatedly, and again the phone line only rings and there is no answer. I have sent multiple emails to which there is no reply. Today is my last day in office as I am travelling overseas and I needed this shipment delivered before my departure. It is ridiculous that I have to keep posting on hello peter in order to get a response from you. Please call me urgently.
AM
Aaqila M's updateReviewer Update
02 Jan 2020, 03:41Hi Tertia and all,
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. I have emailed Tertia Botha and many other people from TNT, and none of them have bothered to respond to my email or even contact me. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. This is absolutely pathetic.
I require an urgent response.
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. I have emailed Tertia Botha and many other people from TNT, and none of them have bothered to respond to my email or even contact me. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. This is absolutely pathetic.
I require an urgent response.
AM
Aaqila M's update02 Jan 2020, 03:41
Reviewer Update
Hi Tertia and all,
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. I have emailed Tertia Botha and many other people from TNT, and none of them have bothered to respond to my email or even contact me. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. This is absolutely pathetic.
I require an urgent response.
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. I have emailed Tertia Botha and many other people from TNT, and none of them have bothered to respond to my email or even contact me. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. This is absolutely pathetic.
I require an urgent response.
AM
Aaqila M's updateReviewer Update
02 Jan 2020, 03:42Hi Tertia and all,
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. Absolutely pathetic!
I require an urgent response.
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. Absolutely pathetic!
I require an urgent response.
AM
Aaqila M's update02 Jan 2020, 03:42
Reviewer Update
Hi Tertia and all,
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. Absolutely pathetic!
I require an urgent response.
It is now 2 January 2020 and my shipment has still not been delivered. Tracking has not been updated since 24 December, you haven't bothered to reply to my emails or give me a call as to the status. This should have been delivered on 17 December - it is now more than 2 weeks overdue with no explanation as to why it is so heavily delayed. It is absolutely ridiculous that I have to resort to Hello Peter in order to get a response from you and your team. Since this is so heavily delayed I should rightfully be refunded for the shipping cost due to your failure to deliver on your delivery promise. Absolutely pathetic!
I require an urgent response.