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Bradley B

1 reviews | Active since Feb 2014

21 Mar 2019, 12:04

TNT Express added additional charges without consent - shipping Banggood order

TNT express shipped some goods for my via Banggood. The goods were worth ~R3000, the originally quoted shipping fee was ~R700, excluding any possible customs charges that may be incurred. Once the goods arrived, TNT then decided to charge me an extra ~R500 fee for 'customs clearance' in additional to the customs fees. So TNT in effect almost double their shipping fee. Now they won't release the goods unless I pay. Its such brazen bare faced ******ion. You can't just increase your shipping fees as you wish and then hold my goods hostage. Most frustrating is I'll end up paying it because I'm cornered here - which I guess is their business model.

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Replies (2)
Fedex Express
Fedex Express's reply22 Mar 2019, 10:17
Official
  Dear Valued Customer 

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Kindly supply tracking number.  The issue will be raised with the relevant management team. 

Customer Service
 *** 
BB
Bradley B's update22 Mar 2019, 10:31
Reviewer Update
I have provided the tracking number privately.