RC
Reinhard C

1 reviews | Active since Jun 2013

22 Nov 2017, 20:09

TNT Customs Penalty ****

I have ordered some electronic components from China that should have been delivered on the 13 Nov 2017. I have called the on the 13th and asked what was going on I was told the package was stopped by customs. The documents needed was sent to them for customs clearance. On the 22nd Nov I received an e-mail stating there is a customs penalty charge of R500 . The reason was the documents was not the same as the suppliers declaration. This is a **** as the documents is the same as I got from my supplier. It seems like TNT is getting a kickback from customs to add penalty fees. As I can see on the complaints about TNT custom penalties this is not an isolated case involving TNT. I import on a weekly base from China/US/UK etc. and never had this problems with other courier companies.

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Replies (1)
Fedex Express
Fedex Express's reply27 Nov 2017, 11:29
Official

Dear Reinhard

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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