1 reviews | Active since Oct 2016

07 Dec 2017, 10:36

TNT Customs penalty pathetic - ********

I have bought goods from China that costed me $23 and $16 respectively. TNT called to inform me that the goods were stopped by customs and requested that i send proof of payment and proof of commercial transaction. I sent my credit card statement together with a screen shot of the actual order. I had to wait 7 days for TNT to provide clearance feedback. 7 days later they sent report that i have to pay R1500 penalty fee for each package during to wrong description of product. They even said at that amounts the supplier should have listed the items as samples (sic). I mean what a lame excuse to charge this outrageous fees. I have used other carriers before and never had a problem because they simply clear my package as soon as i send proof of payment.

TNT i want my packages. The R1500 penalty fee imposed is pathetic. All i expected was a call to inform me to pay admin costs, not this pathetic amount. TNT please stop ******** people

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Replies (1)
Fedex Express
Fedex Express's reply07 Dec 2017, 11:03
Official

Dear Makala

Kindly be advised that Customs will stop any package randomly for inspection and if item was under declared by the shipper will impose penalties accordingly. Please note that penalties are levied by Customs South Africa and is payable to Customs and not TNT.

Please be advised that our clearance stops department will contact you shortly.

Kind Regards

Customer Services