TNT COURIER FAILS AT HONESTY AND INTEGRITY

The service of TNT is consistently poor. There is a lack of competent staff and there is no actual communication internally. I find that I have to communicate information between their departments for them or your item stands unattended to. They constantly display tracking status as "Held awaiting payment of duties, taxes or charges. We've contacted the receiver about this." THEY DO NOT CONTACT THE RECEIVER SO THIS IS A LIE. The majority call centre staff can barely speak clearly. All they do is repeat the messages that the customer can read on the online tracking status. They also have a habit of putting you on hold or claiming to transfer the call to another department but you will hold on for 15 minutes until the call automatically disconnects. Last week I was also contacted by TNT insisting that I owe duties on an item that is not mine! Service of TNT SA is equivalent to many government departments. Rather pay more and get a more professional, honest courier.