TNT bad service & admin fees ****

If you have a choice between the SA post office and TNT chose the post office. I have had much much better luck shipping with the post office.

TNT has a different approach to most companies, they think that invoices or any notifications should only be sent on request and that random admin fees of R437 after they have your package hostage are a good way to promote return business. They also like to play hard to get and not respond to emails and answering every 50th or so phone call is good enough for them. However they do give you subtle clues for example if your tracking page has "Shipment arrived at TNT location" a few times this means that they are holding your cargo because you owe them money and they are waiting for you to go and beg for an invoice and if you spend enough time calling and emailing them you might be lucky enough to get a response and will eventually be sent an invoice with ridiculous charges that you have to pay because they have a well planned **** running.

After emailing them prof of payment and begging for a response i got an email saying payment received and that my package was going to be delivered i was in complete shock that they actually responded to me. I'm still doubt full that my package will be delivered but now i have a glimmer of hope. If the package doesn't arrive soon though i think Im just going to re-order with a proper shipping company and accept this cargo as lost.

So far i have spent over R1500 trying to ship a R2000 order and I still do not have my package.

R2000 (On package) R900 (TNT Shipping Cost, I agreed to this price) R427 (TNT "Admin Fees", this fee only appears after they have your package hostage) R231 (Customs and vat, this is understandable)