TNT - BAD SERVICE

I’ve paid for the 4-7 days delivery from China to Wellington (which is a big amount). Shipment was send 13 days ago and I’m still waiting!! I’ve phoned them so many times and then they just put me thorough to a “ghost” person! Or the second person put me through to another person and so it goes on for 20minutes and when I check again I’ve been on hold for 40 minutes without any help!What a waist of airtime!!!! AND THEY put the phone down in my ear after they talked with an attitude. Finally I found out after 5 days of struggle for service, that my shipment is in Johannesburg (but on the website it says that my delivery must arrive TODAY.) They told me that they are gonna ship it to cape town tomorrow. I told them it’s unexplainable because the shipment is a week late!! This is such BAD SERVICE. And unfortunately my business are losing money and clients & cannot continue because of it. When you have a company like TNT you must make sure that your clients are taking care of. ESPECIALLY when they paid for something. And you don’t seliver what you are promised. If I were you I would make it an urgent delivery and make sure it arrives on the due date.