TNT - bad, inefficient service.

TNT is possibly the worst courier to deal with.

Normally with any other international shipping company they would do pre-arrival customs clearance by contacting the receiver to get the detail and submit it to customs, before the package arrive in the country.

In my case the tracking just showed pre-arrival customs clearance process started and after that formal custom clearance required.

When asked the call center about it she said the do do pre-arrival clearance and when I asked how would you have done that without my information she said that they don't work on weekend!!! So now the parcel goes to bonded for however long it takes...

Other shipping companies, like Fedex would call me on a Sunday to get the info so that the custom clearance can be smooth when the package arrive in the country.

I HAD TO CALL THEM and their excuse is they were going to call me, I wonder when???

It takes them longer to process the parcel when it gets to them than it takes for the parcel to go through customs in the originating country and fly around the world, and the excuse is but it came in over a weekend....

So on weekends they don't work and in the week they just make excuses.

And then the charge you about 3 times more for clearance than other efficient couriers.

Avoid them, go with DHL or FedEx, much better, more efficient and much faster.